Item needs to be loaded to site specifications and installed by a certified VeriFone technician. Some boxes may have been opened to ensure photo evidence of product condition or register serial number. Please rest assured that this product is in fact new and sealed in its packaging. All items have been pretested.This does not cover improper use of item. [Items must be packaged as received]. Original box, manuals, associated hardware, protective foam/bubble wrap, static bag/sleeve, etc.. If any listed items are missing they will be documented and removed from the replacement item.